SCORM Compliant Package-BSBOPS306 Record stakeholder interactions SIR Core units FNSINC301 Work effectively

Core units FNSINC301 Work effectively in the financial services industry Elective units BSBCMM301 Process customer complaints BSBINS307 Retrieve information from records BSBINS309 Maintain business records FNSACM311 Process and manage payments FNSACM312 Reconcile financial transactions FNSACM313 Process authorised payments FNSACM411 Authorise valid expense payments FNSCRD302 Monitor and control accounts receivable FNSCRD311 Process applications for credit FNSACC311 Process financial transactions and extract interim reports FNSACC313 Perform financial calculations * We can develop additional elective units that are not listed on request (Please contact us for further information)

HLTWHS001 Participate in workplace health and safety Elective Units CHCPRP003 Reflect on and improve own professional practice HLTFSE001 Follow basic food safety practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Trainer Assessment Pack (Marking Guide)

Units of competency TAEASS402 Assess competence TAEASS401 Plan assessment activities and processes TAEDEL301 Provide work skill instruction TAEASS403 Participate in assessment validation * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-BSBOPS306 Record stakeholder interactions SIR Core units FNSINC301 Work effectively* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.